FREE SHIPPING ORDERS OVER $100

Terms of service

OUR RETURNS POLICY

Faulty items
Sustainable Scrubs takes the utmost care in ensuring our products are of the highest quality, however, if you find a fault with one of our products, we will review the issue as soon as possible and if found faulty, we will replace it for you.

Change of mind/incorrect size
Sustainable Scrubs is happy to accept change-of-mind returns for our full-priced items. Change of mind returns will not be offered for items purchased on sale or during a promotion (excluding the sign-up promotion). 

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the below timeframes can be returned for an exchange or full refund subject to the following conditions:

  • The merchandise is unworn, unwashed, unused and in its original condition with all packaging and tags intact.
  • Any discounts received at the time of purchase will be carried over.
  • Shipping costs are non-refundable.
  • You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

The following timeframes apply for returns:

  • Australia/New Zealand 30 days from the date of order.
  • International: 45 days from order placement.


How to return your product
Step 1: Please send an email to hello@sustainable-scrubs.com outlining your intent to return and the reason you are returning.
Step 2: Upon our reply to you, please follow our instructions which may include sending us a photo (e.g. for a faulty product) and then posting the product to our return address:
Sustainable Scrubs
26-28 Earl Street
Airport West, VIC 3042 Australia
Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund if the refund is in relation to a faulty product/s claim. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that refunding may not be instant and take several days, depending on the bank/platform you paid through.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Consumer guarantees
Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund, exchange, or any drop in the value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we could choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Merchandise marked as seconds or sample products must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose, or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Online cancellations and order amendments
Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

Got any feedback on our products?
We’d love to hear from you about anything. If it is a query or just some advice for what we should do in the future, send us an email at hello@sustainable-scrubs.com